SHIPPING

We ship all orders from Santiago de Chile (Capital of Chile, South America). Please note we do not have any store locations, and cannot facilitate pick-ups or customer support in person.

Mail service in Chile is run by Correos Chile, which is efficient and reliable. So far this company has never lost any of our packages. Correos Chile offers three types of shipping services: Small Packet International- Air (tracked), International Parcel- Air (tracked), and Express Mail Service (EMS). In addition to DHL (private company).

Small Packet International- Air by Correos Chile (Less than 2kg) | SPI

✦ Shipping destination: Available to 192 countries  

✦ Projected arrival date (business days): 5~30 days

✦Tracking: You can track parcels using the unique tracking number

✦ How many times do they attempt to deliver a package?: Only 1

✦ Return to sender: Parcels are returned if the customer doesn’t receive the package

**International orders may be subject to customs, import duties, tax charges or any surcharges when they return to Chile. These charges are borne by the customer, and we are not responsible for covering them.  **

International Parcel- Air by Correos Chile (from 2kg to 30kg) | IP

✦ Shipping destination: Available to 192 countries  

✦ Projected arrival date (business days): 5~30 days

✦Tracking: You can track parcels using the unique tracking number

✦ How many times do they attempt to deliver a package?: Only 1

✦ Return to sender: There is no return option; instead, please contact the company responsible for your order, which could be the post office or a courier such as DHL, UPS, FEDEX, DPD, etc. Please try to schedule a redelivery; otherwise, the package may be inventoried or destroyed.

**International orders may be subject to customs, import duties, tax charges or any surcharges when they return to Chile. These charges are borne by the customer, and we are not responsible for covering them. **

Express Mail Service by Correos Chile (Up to 30kg) | EMS

✦ Shipping destination: Available to 34 countries

✦ Projected arrival date (business days): 4~15 days

✦Tracking: You can track parcels using the unique tracking number

✦ How many times do they attempt to deliver a package?: Only 2

✦ Return to sender: Parcels are returned if the customer doesn’t receive the package

**International orders may be subject to customs, import duties, tax charges or any surcharges when they return to Chile. These charges are borne by the customer, and we are not responsible for covering them. **

For orders via DHL, you must first pay for the items in your cart. Later we will request for a shipping quote. A second payment will be sent to your registered email, with the cost of the quote. Please keep in mind that DHL is a very expensive option (more than EMS). If you place an order through DHL, please realize that you cannot cancel it.

DHL (Up to 30~70 kg)

✦ Shipping destination: Worldwide   

✦ Projected arrival date (business days): 5~30 days

✦ Tracking: You can track parcels using the unique tracking number

✦ How many times do they attempt to deliver a package?: DHL will automatically return your package the next working day. Please try to schedule a redelivery

✦ Return to sender: For more information please contact DHL

The shipping fee is calculated based on the weight of your order and will be charged at the checkout step. You can also calculate the shipping fee on the cart page by entering the destination information.

For orders via DHL, you must first pay for the items in your cart. Later we will request for a shipping quote. A second payment will be sent to your registered email, with the cost of the quote. Please keep in mind that DHL is a very expensive option (more than EMS). If you place an order through DHL, please realize that you cannot cancel it.

Yes, all packages shipped by Correos Chile (EMS, SPI and IP) or DHL include a tracking number.

We will send the tracking number to your registered email address within 1 to 5 business days of receiving an email confirming that your order is complete. 

✦ Correos Chile

✦ UPS

✦ DHL

✦ Deutsche Post

✦ Royal Mail

✦ Post Office 

✦ Australia Post 

✦ Japan Post 

✦ At this time, Express Mail Service (EMS) does not provide service from Chile to the following countries: Panama, Puerto Rico, Russia and Cuba

✦ At this time, Small Packet International service and International Parcel service, does not provide service from Chile to the following countries: Venezuela, Palestine, Israel, Kosovo, Ukraine

**If your country is on the list, the order can be shipped via DHL** Please keep in mind that DHL is a very expensive option (more than EMS). If you place an order through DHL, please realize that you cannot cancel it.

Little Ribbon is not responsible for packages that are damaged, lost, or stolen. We are unable to control every aspect of the delivery process, but we will do everything we can to ensure you receive your order. In the unfortunate circumstance that your package is officially declared lost or stolen by the courier, the first step in filing a claim is determining who is responsible for your package.

1. If the package was lost or stolen by Correos Chile (while being in transit from Chile to your country), Correos Chile provides compensation for loss based on the shipping method used. Please contact us here, tell us your full name, order number, and detailed description of this situation. We will contact Correos Chile to begin the insurance claims process, please realize that this process may take weeks. The compensation will be returned only when the company notifies us (not before), and only via PayPal.

Compensation for lost or stolen package

✦ Small Packet International-Air / Lost or stolen / 30 SDR + postage

✦ International Parcel- Air / Lost or stolen / 40 SDR + 4,5 SDR per kilo + postage

✦ Express Mail Service (EMS) / Lost or stolen / Up to 130 SDR

SDR: Special Drawing Right

The SDR is an international reserve asset created by the IMF to supplement the official reserves of its member countries. The SDR is not a currency. It is a potential claim on the freely usable currencies of IMF members. SDR Valuation: https://www.imf.org/external/np/fin/data/rms_sdrv.aspx

2. If the package was lost or stolen within your country, the first thing you should do is contact the company in charge of your order, whether it was the post office or a courier like DHL, UPS, FEDEX, DPD, and so on. Depending on their procedures, they will provide you with additional guidance and inform you of the next steps.

DHL Express Money-Back Guarantee Terms and Conditions: For more information please contact DHL https://mydhl.express.dhl/cl/en/legal/mbg.html