MY ORDER

Every order is packaged in our signature Little Ribbon packaging, designed to complement the elegance of your items. Jewelry pieces are packaged in a Little Ribbon jewelry box, made to protect your jewelry. Inside, you will find a jewelry care card and a special thank you card. If multiple pieces are purchased, they will be placed in one of our velvet pouches, which is ideal for travel and storage. The jewelry boxes have been wrapped in branded tissue paper after being cushioned with shredded paper to prevent damage during transportation. All jewelry orders are shipped in micro-corrugated cardboard boxes and wrapped in a compostable shipping bag.

Clothing is first wrapped in a plastic bag to protect it from water damage, followed by a paper bag, and finally a compostable shipping bag.

 

How Little Ribbon prevents Shipping Damage

✦ Use of correctly-sized micro corrugated cardboard boxes, due to their great hardness

✦ Use of Crinkle Paper Filler to fill any void spaces, this material is also an excellent shock absorber

✦ Proper handling of jewelry pieces with custom cardboard boxes

✦ Use of strong shipping glue

Orders are typically processed within 1~5 business days and shipments are made every Tuesday and Friday. We do not process orders during the weekend or on recognized holidays, please check our shipping schedule.

Please note that delivery times are estimates and may vary depending on the country of destination. Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, or lost items during transit.

You can’t manually change your shipping address. Please contact us as soon as possible to see whether we can change the destination address before the package ships.

We are unable to change your address once your order has been shipped, and no refund will be issued if the courier company determines the address is incorrect or invalid during delivery.

You can’t cancel your order. We are also unable to cancel or change orders after they have been placed.

 

No, we are unable to lower the declared value of our items. We have to comply with import and export regulations and laws. Undervaluation of goods is taken very seriously by the authorities and it can result in a fine or the seizure of your goods.

No, we are unable to declare orders as gift.

Little Ribbon does not accept returns or exchanges due to product color or sizes. We try to accurately adjust the product’s color on our social media pages and in our online store. However, please keep in mind that based on your monitor’s settings, the product’s actual color may appear slightly different.

Yes, all packages shipped by Correos Chile (EMS, SPI and IP) or DHL include a tracking number.

We will send the tracking number to your registered email address within 1 to 5 business days of receiving an email confirming that your order is complete. Please note that we only ship on Tuesdays and Thursdays.

For more information please read the Shipping section.

Tracking information will be available 1~4 business days after shipment.

You can track your order at https://www.correos.cl/seguimiento-en-linea#0 (Correos Chile Spanish website). Or navigate to the website of the company that handled your order.

If the package is returned to Chile, it will arrive in our warehouse.

If you are informed that your package will be returned, please contact us. As the recipient, you are responsible for any additional costs incurred when parcels are returned to our warehouse due to attempted deliveries. We will contact you to send the package again.

The courier tracking tool is the simplest and quickest way to determine if a package has been lost. If you notice unusual statuses or that its position hasn’t changed in a long time, contact the courier company for assistance. If you don’t get any useful information through this method, you can always contact the courier company directly.

Little Ribbon is not responsible for packages that are damaged, lost, or stolen. We are unable to control every aspect of the delivery process, but we will do everything we can to ensure you receive your order. In the unfortunate circumstance that your package is officially declared lost or stolen by the courier, the first step in filing a claim is determining who is responsible for your package.

  1. If the package was lost or stolen by Correos Chile (while being in transit from Chile to your country), Correos Chile provides compensation for loss based on the shipping method used. Please contact us here, tell us your full name, order number, and detailed description of this situation. We will contact Correos Chile to begin the insurance claims process, please realize that this process may take weeks. The compensation will be returned only when the company notifies us (not before), and only via PayPal.

Compensation for lost or stolen package

✦ Small Packet International-Air / Lost or stolen / 30 SDR + postage

✦ International Parcel- Air / Lost or stolen / 40 SDR + 4,5 SDR per kilo + postage

✦ Express Mail Service (EMS) / Lost or stolen / Up to 130 SDR

SDR: Special Drawing Right

The SDR is an international reserve asset created by the IMF to supplement the official reserves of its member countries. The SDR is not a currency. It is a potential claim on the freely usable currencies of IMF members. SDR Valuation: https://www.imf.org/external/np/fin/data/rms_sdrv.aspx

 

2. If the package was lost or stolen within your country, the first thing you should do is contact the company in charge of your order, whether it was the post office or a courier like DHL, UPS, FEDEX, DPD, and so on. Depending on their procedures, they will provide you with additional guidance and inform you of the next steps.

DHL Express Money-Back Guarantee Terms and Conditions: For more information please contact DHL https://mydhl.express.dhl/cl/en/legal/mbg.html