RETURN & EXCHANGE

All products are non-refundable and non-exchangeable. We are unable to accept refunds, returns, or exchanges for personal reasons because each collection is handmade and manufactured with a specific number of jewelry components.

We only accept refunds and exchanges for incorrect orders within 7 days of receiving the item(s). All handmade and non-handmade items are rigorously inspected before being shipped to you; therefore, damaged or lost items cannot be refunded, exchanged, or replaced.

 

Refunds and exchanges can only be accepted if:

✦ An incorrect item has been delivered to you

✦ You request a refund and exchange within 7 days of receiving your order

✦ You purchase(s) made on our official ONLINE SHOP

✦ You provide proof of purchase

✦ You send the item and the original packaging to our warehouse

✦ The item is in its original packaging and unworn

✦ All items, must be protected in secure packaging when you return the item

 

Products damaged due to improper handling are not eligible for refunds or exchanges.

Products returned are subject to evaluation and will not be eligible for a refund or exchange if they do not meet the requirements.

We sincerely apologize if the product you received did not match the one you ordered.

If an incorrect item has been delivered to you, please contact us here within 48 hours of receiving the product. And we will send you further instructions on how to proceed. Remember to take photos of your order. Little Ribbon will be responsible for any return shipping costs. If you request a refund, it will be processed through Paypal.

  1. Please contact us here. Tell us your full name, order number, and detailed description of the wrong item(s).
  2. Kindly wait for our response and then specify which product(s) arrived incorrectly. Don’t forget to take photos of your order and products, and send them to us.
  3. Please specify if you would like and exchange or refund.

In case of any exchange, you will be informed about the availability of the products. If the item you want is out of stock, you will receive a full refund for the original product you purchased after receiving the product(s) in our warehouse. Remember that all collections are handmade and manufactured with an exact amount of jewelry components, there may be no more stock of the model you want.

  1. We will give you the address and details of the package you need to send in order to return the incorrectly delivered product(s).
  2. Upon receiving the products in our warehouse, we must ensure they are unworn, undamaged and in their original packaging.
  3. Depending on the condition of the product(s), the full purchase price will be refunded via Paypal. Alternatively, the product will be exchanged according to availability. Remember that Little Ribbon is responsible for any return shipping costs.

If you do not request a refund and exchange within 7 days of receiving your order, you will be responsible for the return shipping costs. We reserve the right to reject your return and exchange request.

Little Ribbon does not accept returns or exchanges due to product color or sizes. We try to accurately adjust the product’s color on our social media pages and in our online store. However, please keep in mind that based on your monitor’s settings, the product’s actual color may appear slightly different.